PEN Safeguarding
This is a simple service, where you are matched with a Penpal and send each other letters for fun and friendship via snail mail.
Nothing is perfect, but we are going to try to be, and we understand that there are some safeguarding issues that could arise from this service.
So, to be fully transparent, here is information on our basic safeguarding practices that we do at the Paper Empathy Network.
It is mandatory for everyone that works for or will work for PEN to have the following:
- Enhanced DBS Check
- CPD Certified Safeguarding Training
- General Data Protection Regulations (GDPR) Training
- Signing a Non-disclosure Agreement that states there will be no discussion about our users outside of the PEN office.
GDPR (How we use your data):
- Your provided Email Address will be securely stored and used solely to inform you of your matched Penpal, and to give you your 'Welcome Pack' with the information on how to start your subscription to PEN, where to send you letters/cards to, etc. It will not be shared outside of PEN for any reason.
- Your provided home address will be securely stored and only used to send you the snail mail from your Penpal, it will not be shared outside of PEN for any reason.
- If you email PEN (our general email: paperempathynetwork@gmail.com) with a general enquiry or concern, we will reply to that email as soon as we are able to. The email subject will remain completely confidential, and the email used will not be shared outside of PEN for any reason.
If you have any suggestions on how we can improve our Safeguarding practices, please email us at paperempathynetwork@gmail.com and we will take it into consideration.